This Shipping Policy explains how orders are processed and delivered by Sargoldana. By placing an order, you agree to the terms described below.

All orders are processed within 1–2 working days. Orders placed on weekends or public holidays will be processed on the next business day.

During high-demand seasons, processing time may extend slightly, but we always aim to dispatch orders as quickly as possible.

Delivery timelines vary depending on your location:

• Urban & metro cities: 3–5 working days
• Tier 2 & Tier 3 cities: 5–7 working days
• Remote locations: 7–10 working days

These timelines are estimates and may be affected by courier delays, weather conditions, or logistical constraints beyond our control.

Shipping charges (if applicable) are calculated at checkout based on your delivery location and order value.

We may offer free shipping promotions from time to time, which will be clearly mentioned on the website.

Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to track your package in real time.

If tracking details are not visible immediately, please allow a few hours for the courier system to update.

Please ensure that your address, phone number, and pin code are accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete address details entered at checkout.

If the shipment is returned to us due to an incorrect address, reshipping charges may apply.

If your package appears tampered with or damaged at the time of delivery, please:

• Refuse to accept the package, and
• Notify us immediately with photos/video proof

This helps us raise an investigation with the courier partner.

We are not liable for delays caused by:

• Courier delays
• Weather conditions
• Transportation strikes
• Natural events or emergencies

We will always assist you in tracking and resolving courier issues, but delivery timelines are not guaranteed.

If you have any questions regarding your shipment, you can reach us at:

sargoldanabhadra@gmail.com